Deliveries
Your Delivery with LULLI
Free delivery on orders of €150 or more
Delivery is free in mainland France (excluding Corsica) on orders of €50 or more via Colissimo. Given the transport situation in the Corsica region, we are unable to offer delivery to this region.
Dispatched within 24 to 72 hours
In most cases, your order will be dispatched within 24 to 72 working hours. The dispatch time depends on the carrier you choose and the time you place your order. During periods of high traffic on the website or during promotional campaigns such as sales, dispatch and delivery times may be longer than usual.
1 How are items delivered?
Parcels are delivered by La Poste via the ‘Colissimo suivi’ service, subject to a signature from the recipient or any person specifically authorised to receive the parcel. This digital signature and its reproduction serve as proof of delivery of the parcel.
It gives you complete freedom to choose where you’d like your order delivered:
- To the address of your choice (home, office, etc.).
- At one of the many Cityssimo venues across France.
- At any post office of your choice from among the 10,000 available.
- At one of the many retailers in La Poste’s partner network.
You will be offered a range of delivery options when you proceed to checkout.
For Colissimo parcels
For parcels delivered to the address of your choice, if the recipient is not at the specified address, a delivery notice stating that the parcel is being held at the post office will be left in the recipient’s letterbox. This notice provides the contact details of the post office where the recipient can collect the item. Any parcel held in this way is handed over to the recipient or to their authorised representative, who must be duly authorised for this purpose, upon presentation of proof of identity and against signature. The period during which the parcel is held is 15 consecutive days from the day after the notice of retention is issued.
If the product is delivered to a retailer, it cannot be returned directly to them. The return must be carried out in accordance with the provisions set out in Article 6.
For Chronopost
If the recipient is not at home, Chronopost will call the customer to arrange a new delivery attempt or an appointment. In the event of repeated non-attendance, the parcel will be held at your local post office or at a Chronopost collection point.
To ensure that the delivery goes smoothly, it is the buyer’s responsibility to provide their delivery address accurately when placing their order. They can change it by contacting customer services, or add a new one in the ‘My Account’ section, or by contacting customer services regarding the current order.
In the event of any errors or inaccuracies in the details provided by the buyer, Lulli sur la toile cannot be held responsible if the order cannot be delivered.
Deliveries to a business: Lulli’s online liability ceases as soon as the company’s or its representative’s stamp or signature has been affixed to the carrier’s delivery note.
For DHL deliveries
If the recipient is not at home, a delivery notice will be left and a further delivery attempt will be made the following day. You can change the date of this second delivery using your tracking code until 10.30 pm. If you are not at home when the second delivery attempt is made, the parcel will be held for 5 days at a DHL collection point.
To ensure that the delivery goes smoothly, it is the customer’s responsibility to provide all the necessary details accurately to enable their order to be routed correctly and delivered without any issues (e.g. access code, access instructions). Customers can amend their details or add new ones in the ‘My Account’ section, or by contacting customer services regarding their current order.
In the event of any errors or inaccuracies in the details provided by the buyer, Lulli sur la toile cannot be held responsible if the order cannot be delivered.
Deliveries to a business: Lulli’s online liability ceases as soon as the company’s or its representative’s stamp or signature has been affixed to the carrier’s delivery note.
2 What are the delivery times?
2.1 For France
In most cases, your order will be dispatched within 24 to 48 working hours. During periods of high traffic on the website or during promotional events such as sales, the festive season, etc., dispatch times may be longer than usual. Delivery times depend on the carrier you choose and the time you place your order.
From that moment onwards, La Poste undertakes to do everything in its power to ensure the delivery of items or the first delivery notice for items entrusted to it:
For Chronopost deliveries: your order will be dispatched on the same day if placed before 9am; otherwise, it will be dispatched the day after the order is collected (Monday to Friday, excluding public holidays, traffic restrictions, force majeure, exceptional circumstances or, generally, any other event not attributable to La Poste)
For Colissimo parcels: the second working day following the day the order is collected.
In any event, delivery times must not exceed one month.
For certain products (particularly jewellery) that are not in stock at the time you place your order. An estimated delivery time will be shown in the shopping basket. The waiting period must not exceed 8 weeks.
Once the parcel has been dispatched, the buyer will receive an email confirming that their parcel has been sent, including a tracking number which will allow them to track it online at www.chronopost.fr for Chronopost parcels, www.coliposte.net for Colissimo parcels, or www.dhl.fr for DHL deliveries.
Incidents (such as strikes, road blockages, etc.) or delays at processing centres may cause delays; the buyer may report these to us by sending a message via the ‘Contact’ section, quoting their Colissimo, Chronopost or DHL reference number.
Lulli sur la toile accepts no liability for unduly long delivery times caused by the postal services.
You can find details of delivery times for France and Corsica in the table below under the heading ‘delivery costs’.
2.2 For other countries
Delivery times range from 1 to 10 working days, depending on the delivery method chosen and the destination. (See the table below under the ‘Shipping costs’ section).
3 Delivery charges
3.1 For France
Delivery charges are calculated automatically and are shown before each order is confirmed.
Delivery is free on orders of 50 euros or more in mainland France. Free delivery applies only to Colissimo deliveries. You are responsible for the cost of Chronopost or DHL deliveries.
For orders below this purchase amount, the delivery charges are shown in the table below, depending on delivery times and our various service providers.
FRANCE AND CORSICA
|
DESTINATION
|
CONVEYOR
|
DEADLINES
|
PRICE
|
| FRANCE |
Colissimo Home Delivery
|
48 hours
|
€6.95
|
|
Colissimo Relay
|
48 hours
|
€6.95
|
|
|
Post office
|
48 hours
|
€6.95
|
|
|
Home Timer
|
24h
|
€9.95
|
|
|
Chrono Relay
|
24h
|
€6.95
|
|
|
|
|||
|
DHL
|
24/48 hours
|
€12.95
|
|
| CORSICA |
Colissimo Home Delivery
|
48 hours
|
€6.95
|
|
Colissimo Relay
|
72 hours
|
€6.95
|
|
|
Post office
|
72 hours
|
€6.95
|
3.2 For other countries
Delivery charges are set out in the tables above, depending on the destination and the chosen delivery method.
EUROPE
|
DESTINATION
|
CONVEYOR
|
DEADLINES
|
PRICE
|
| GERMANY / BELGIUM |
Colissimo Home Delivery
|
3–4 days
|
€9.95
|
|
Colissimo Relay
|
3–4 days
|
€9.95
|
|
|
Post office
|
3–4 days
|
€9.95
|
|
|
Home Timer
|
48/72 hours |
€9.95
|
|
|
Chrono Relay
|
48/72 hours |
€9.95
|
|
|
DHL
|
24/48 hours
|
€14.95
|
|
|
|
|||
|
DHL eco
|
48/96h
|
€12.95
|
|
| LUXEMBOURG / THE NETHERLANDS |
Colissimo Home Delivery
|
3–4 days
|
€9.95
|
|
Colissimo Relay
|
3–4 days
|
€9.95
|
|
|
Post office
|
3–4 days
|
€9.95
|
|
|
Home Timer
|
48/72 hours |
€9.95
|
|
|
Chrono Relay
|
48/72 hours |
€9.95
|
|
|
DHL
|
24/48 hours
|
€14.95
|
|
|
DHL eco
|
48/96h
|
€12.95
|
|
| SPAIN / GREAT BRITAIN ITALY / PORTUGAL AUSTRIA / DENMARK |
Colissimo Home Delivery
|
3–6 days
|
€11.95
|
|
Colissimo Relay
|
3–6 days
|
€11.95
|
|
|
Post office
|
3–6 days
|
€11.95
|
|
|
Home Timer
|
48/72 hours |
€11.95
|
|
|
Chrono Relay
|
48/72 hours |
€10.95
|
|
|
DHL
|
24/48 hours
|
€15.95
|
|
|
DHL eco
|
48/96h
|
€14.95
|
|
| SWITZERLAND |
Colissimo Home Delivery
|
36/72h
|
€12.95
|
|
Colissimo Relay
|
36/72h
|
€12.95
|
|
|
Post office
|
36/72h
|
€12.95
|
|
|
DHL
|
24/48 hours
|
€22.95
|
|
|
DHL eco
|
48/96h
|
€22.95
|
|
| LITHUANIA / NORWAY / POLAND CZECH REPUBLIC / ROMANIA / SLOVAKIA SLOVENIA / BULGARIA / CROATIA ESTONIA / HUNGARY / LATVIA |
Colissimo Home Delivery
|
X
|
€14.95
|
|
DHL
|
24/48 hours
|
€22.95
|
|
|
DHL eco
|
48/96h
|
€22.95
|
|
| FINLAND / GREECE IRELAND / SWEDEN |
Colissimo Home Delivery
|
X
|
€14.95
|
|
Home Timer
|
48/72 hours |
€11.95
|
|
|
Chrono Relay
|
48/72 hours |
€10.95
|
|
|
DHL
|
24/48 hours
|
€15.95
|
|
|
DHL eco
|
48/96h
|
€14.95
|
|
| CYPRUS / MALTA |
DHL
|
24/48 hours
|
€20.95
|
| ICELAND |
Colissimo Home Delivery
|
X
|
€14.95
|
Overseas Territories
|
DESTINATION
|
CONVEYOR
|
DEADLINES
|
PRICE
|
| GUADELOUPE / LA REUNION MARTINIQUE / MAYOTTE ST PIERRE AND MIQUELON |
Colissimo Home Delivery
|
4–7 days
|
€15.95
|
|
DHL
|
72/96h
|
€26.95
|
|
| ST BARTH / ST MARTIN |
Colissimo Home Delivery
|
4–7 days
|
€15.95
|
|
DHL
|
72/96h
|
€44.95
|
|
| GUYANA NEW CALEDONIA FRENCH POLYNESIA |
Colissimo Home Delivery
|
4–7 days
|
€15.95
|
|
DHL
|
72/96h
|
€44.95
|